Corporate AMC

Annual Maintenance Contracts for every device in your fleet

Q: Can we switch AMC tiers mid-contract?

Yes. Upgrades (e.g., Silver to Gold) are available at any time during the contract year, with pricing pro-rated from the upgrade date. Tier downgrades take effect at the next annual renewal date to avoid SLA commitment gaps.

Laptop, Desktop, Projector and Server AMCs — one vendor, one invoice, one SLA. Built for IT teams managing 10 to 10,000+ devices across Hyderabad.

Laptop AMC Desktop AMC Projector AMC Server AMC GST Invoiced NDA Available

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Request AMC Proposal

We send a tailored proposal within 48 hours of a brief discovery call.

Indicative Pricing

Indicative cost ranges by device type and tier

All figures are per device per year, exclusive of GST. Actual quote depends on fleet size, locations, and SLA requirements.

Device Type	Silver	Gold	Platinum
Laptop	₹3,500 – 4,500	₹6,500 – 8,500	₹10,000 – 12,000
Desktop	₹2,800 – 4,000	₹5,500 – 7,000	₹8,000 – 9,500
Projector	₹4,000 – 6,000	₹8,000 – 11,000	₹12,000 – 15,000
Server	₹15,000	₹28,000	₹48,000

Per device per year, exclusive of GST. Actual quote depends on fleet size, locations covered, and SLA requirements. Bulk discounts apply (see below).

Request exact pricing for your fleet →

Volume Pricing

Bulk discounts apply across all device types

The per-device rate drops as your total fleet count grows. Discounts apply to the combined count across all device types.

Fleet size (total devices)	Discount
1 – 10 devices	List price
11 – 50 devices	8% off
51 – 250 devices	15% off
251 – 500 devices	20% off
500+ devices	Custom proposal

Mixed-device fleets — for example, 80 laptops + 20 desktops — get combined discount based on total device count. A fleet of 100 devices qualifies for the 51–250 tier regardless of device type mix.

Service Level Agreement

Silver, Gold, Platinum — same SLA promises across all device types

The tier you choose sets response and resolution commitments for every device in your contract — whether laptop, desktop, projector, or server.

Silver

Standard business-hour SLA

Small fleets, non-critical devices

Response: 24 working hours

Resolution target: 3 business days

Coverage: Mon–Sat 10 AM–8 PM

Pickup & delivery included

Quarterly service report

GST-compliant invoicing

Asset inventory log

Best for: small fleets, non-critical devices, predictable workloads

Get Silver Proposal

Gold

Priority response

Revenue-impacting devices

Response: 4 working hours

Resolution target: 1.5 business days

After-hours on-call: Yes (Mon–Sat)

Named dedicated account manager

Parts pool access for faster turnaround

Monthly service reports with SLA metrics

SLA credit notes for missed windows

Best for: revenue-impacting devices, mid-sized fleets

Get Gold Proposal

Platinum

Mission-critical coverage

Servers, finance, healthcare

Response: 1 working hour (4-hour after-hours)

Resolution target: 8 hours

24×7 dedicated engineer + spare parts rotation

Quarterly disaster-recovery drill

Loaner device provision — zero-idle guarantee

NDA execution — background-verified engineers

Annual SLA-compliance certification

Best for: servers, finance/healthcare, multi-location enterprises

Get Platinum Proposal

How it works

From first call to first invoice

Three clearly defined stages. No surprises between discovery and go-live.

Discovery

A 30-minute call to map your fleet composition, locations, SLA needs, and any existing vendor commitments. We confirm scope and device-type mix before any proposal is drafted — no site visit required at this stage.

Proposal

Detailed written quote with per-device pricing by device type, tier breakdown, bulk discount applied, and parts policy. Standard 48-hour turnaround. PO-ready format included for procurement teams.

Onboarding

MSA and NDA signed. First device intake within 5 business days. Dedicated account manager assigned. Asset inventory created. Monthly reporting begins from the first full calendar month of service.

Frequently Asked Questions

Questions IT managers ask before signing a multi-device AMC

Can we combine Laptop, Desktop, and Server AMCs under one contract?

Yes — a single Master Service Agreement (MSA) can cover all device types with separate device-type annexures for each category. You receive one consolidated invoice and one dedicated account manager across the entire fleet, regardless of how many device types are included.

How quickly does AMC onboarding actually take?

Typical onboarding takes 5–10 business days from MSA signing to first device intake. If your organisation has a pre-signed NDA template or a rapid vendor onboarding track, this timeline can be compressed. The proposal itself is delivered within 48 hours of a discovery call.

What if a device needs hardware that isn't covered — for example, a motherboard replacement?

Coverage depth depends on the AMC tier. Silver tier excludes major board-level component replacements — the labour and logistics are covered but parts are billed separately at actual cost with prior written approval. Gold and Platinum tiers include board-level parts up to a fleet-wide quarterly parts cap defined in the contract.

Do you cover devices outside Hyderabad?

Hyderabad city and a 50 km radius is the standard service territory included in the base AMC rate. Offices beyond that radius are covered on a per-visit basis, billed additionally and scoped in the proposal. Pan-India coverage for distributed enterprise fleets is available on request under the Platinum tier.

How do we audit the work done under the AMC?

Every AMC includes a monthly per-device service report delivered in both PDF and CSV format — covering incidents raised, resolution times, SLA compliance rate, and open items. A Quarterly Business Review is held for Gold and Platinum clients. Platinum clients also receive an annual SLA-compliance certification.

Can we switch AMC tiers mid-contract?

Yes. Upgrades — for example, moving from Silver to Gold — are available at any time during the contract year, with pricing pro-rated from the upgrade date. Tier downgrades take effect at the next annual renewal date to avoid SLA commitment gaps mid-year.