Request a Refund

First, try our 30-day warranty

If your repair issue has come back within 30 days, we re-fix it free — no refund needed. This handles 99% of post-repair complaints. Call us first on +91 7702503336 or WhatsApp 7702503336 with your invoice number, and we’ll send a technician within the day.

When you can request a refund

You can request a partial or full refund in these cases:

1. Same fault recurs and re-fix didn’t work — we’ll first attempt one re-fix; if the issue persists, we refund the full repair cost.
2. Part defective on arrival — if a replacement part (battery, screen, charger) fails within 7 days of fitting, full refund or replacement at your choice.
3. Service not delivered — if you paid for a repair we did not perform (rare), full refund.
4. Wrong part fitted — if we fitted an incorrect part by mistake (e.g. wrong battery model), refund + correct part fitted free.

What’s not refundable

• The ₹149 visit charge — this covers our travel and free diagnosis, regardless of whether you proceeded with repair
• Repairs damaged by subsequent accident (drop, liquid spill, surge)
• Problems caused by user-installed software or malware after our repair
• Service requests beyond the 30-day warranty window where the issue is unrelated to our work

How to request a refund

The fastest way is to WhatsApp us first on +91 7702503336 with your invoice number and a short note. We respond within the hour during working hours (Mon–Sat, 10 AM–8 PM).

Or fill the form below and we’ll call you back within 24 hours:

What happens next

1. Within 24 hours — our customer support team contacts you to verify the case
2. Within 3 business days — if a re-fix is appropriate, a technician visits free of charge
3. Within 7 business days — if a refund is approved, we initiate the return to your original payment method
4. Within 14 business days — refund credited to your account (UPI, bank, or card)

For any escalation, contact the founder’s office: admin@laptoprepairworld.com — we read every message.