Privacy Policy

01 What we collect

We collect the minimum data needed to repair your device and contact you about it. Specifically:

• Contact details — name, phone number, email (optional), address (only if you book a doorstep visit).
• Device details — brand, model, serial number, the fault you described.
• Booking metadata — date and time of booking, technician assigned, parts used, invoice amount, warranty status.
• Payment data — we do not store card numbers or UPI IDs. Payment processing is handled by your bank, UPI app, or POS terminal directly. We only retain the payment receipt reference.
• Site usage data — anonymous analytics (page views, device type, country) when you visit our website. Detail in §7.

We do not collect Aadhaar numbers, PAN, or any government ID for repair bookings.

02 Why we collect it

• To do the repair — we need your phone to confirm the slot, your address to send a technician, your model to bring the right parts.
• To honour your warranty — 30 days on every job. We hold your invoice details so you don’t have to dig up paperwork if a fault returns.
• To follow up — one quality-check WhatsApp message after the repair is done. That’s it. No marketing blasts.
• To run our business legitimately — tax invoicing, GST compliance, and audit trail required by Indian law.

03 How we use your data

Your data is used by our internal team only — the technician assigned to your job, the front-desk executive who logged your booking, and the founder/managers reviewing service quality. Nobody outside the company sees your booking record.

We do not use your data to:

• Send promotional WhatsApp blasts or SMS marketing
• Train any AI or machine-learning model
• Sell, rent, or share with marketing partners or data brokers
• Profile you for advertising on third-party platforms

04 Sharing & third parties

We share data only with parties that help us complete a job — and only the minimum required:

• OEM parts suppliers — if a part is ordered to your name (rare; usually only for warranty claims), the part vendor sees the device serial number, not your personal contact details.
• Payment processors — UPI, card, Razorpay/PhonePe (handled by your bank or app, not stored by us).
• Indian tax authorities — we file GST returns; invoicing data is included as required by law.
• Google Maps & analytics — aggregate, anonymised page-view data only. Detail in §7.

We never share data with marketing networks, social media platforms, or unrelated third parties. If a partner ever needed access to identifying customer data, we would ask your explicit consent first.

05 Files on your laptop during repair

The only repairs that require us to interact with your storage drive are:

• Data recovery — you’re explicitly asking us to read the drive.
• OS reinstall — we may need to back up your files first to restore them after the format. We ask written/WhatsApp consent before doing so.
• SSD or HDD upgrade — cloning the old drive to the new one. Same consent rule.
• Motherboard / chip-level repair — we usually remove the storage drive and hand it back to you untouched, or reseat it after the board is fixed.

What we will never do:

• Browse, copy, retain, or share your files for any purpose unrelated to the repair you booked
• Install monitoring software, keyloggers, or remote-access tools on your device
• Inspect personal photos, messages, or documents
• Hold your data hostage if you don’t pay (we don’t do that — the device and the data go back to you regardless)

Our recommendation: back up your important files before handing the laptop over, especially for any repair that touches the storage drive. If the laptop won’t turn on, tell us — data preservation becomes our first priority before any repair that risks the drive.

06 Your rights & controls

You have the right to:

• Know — what we hold about you. WhatsApp us and we’ll send the full record.
• Correct — ask us to update wrong info (phone, address, email, model details).
• Delete — ask us to wipe your contact and booking record. We comply within 7 working days, except where Indian tax law requires us to retain invoice data (typically 6 years).
• Opt out — reply STOP to any WhatsApp follow-up and we won’t message again.
• Complain — if we’ve mishandled your data, write to admin@laptoprepairworld.com. The founder reads these directly.

To exercise any of these rights: WhatsApp +91 7702503336 or email admin@laptoprepairworld.com.

07 Cookies & site analytics

Our website uses two limited categories of cookies:

• Essential cookies — remember your form input if you partially fill a booking, keep the WhatsApp button visible, prevent cross-site request forgery on form submission. These cannot be disabled without breaking the site.
• Analytics cookies — Google Analytics 4 (anonymised IP, no personal identifiers) so we can see how many people visit which pages. We do not use Facebook Pixel, retargeting cookies, or third-party advertising trackers.

You can disable analytics in your browser settings or via privacy tools (Brave shields, Firefox Strict mode, uBlock Origin) without losing any site functionality.

08 How we secure your data

• Booking records are stored on access-controlled cloud spreadsheets — only the founder, managers, and your assigned technician can see them.
• Phone & WhatsApp communications stay on Meta’s end-to-end encrypted infrastructure (we don’t back up WhatsApp chats to third-party tools).
• Devices in our possession are kept in our locked workshop area at Secunderabad. Customer devices are tagged, logged, and never left unattended in public areas.
• Old records are archived after 30 days post-completion; raw contact data is purged on a rolling 12-month cycle (except where tax law requires retention).
• Staff training — every team member is briefed on customer-data handling at induction. Breach of this policy is grounds for termination.

If we ever became aware of a data breach affecting your information, we would notify you within 72 hours via WhatsApp/email and explain what we’re doing about it.

09 WhatsApp & messaging

WhatsApp is our primary booking and update channel. When you message us:

• Your conversation is end-to-end encrypted between your device and ours (Meta’s infrastructure).
• We may save your booking-relevant messages (model, fault description, photos of the issue) into your repair record.
• We do not add you to any broadcast list or group chat without explicit opt-in.
• You can leave any chat thread by replying STOP, or by blocking +91 7702503336 in your WhatsApp settings.

10 Children’s data

Our services are intended for adults (18+) booking on their own behalf or on behalf of family/business devices. We do not knowingly collect personal data from children under 18. If a parent/guardian believes we hold a child’s data, write to admin@laptoprepairworld.com and we will delete it.

11 Updates to this policy

We update this page when we change a process, add a tool, or when Indian data-protection law evolves (the DPDP Act 2023 framework, for example). The “last updated” date at the top of the page reflects the most recent version. Material changes affecting how we handle existing customer data will be communicated to active customers via WhatsApp before they take effect.

12 Contact us

Questions about your data, this policy, or how we handle a specific situation:

• WhatsApp — +91 7702503336 (fastest)
• Phone — +91 7702503336 (Mon–Sat, 10 AM – 8 PM)
• Email — admin@laptoprepairworld.com
• Walk in — Flat 115, Tirupati Complex, Opposite Paradise, M.G. Road, Secunderabad 500003

This policy is governed by the laws of India. Any dispute will be addressed in the courts of Hyderabad, Telangana.