1. Acceptance of these terms
By booking a repair, requesting a doorstep visit, calling us on +91 7702503336, or using this website, you accept these Terms of Usage. If you do not agree with any part of them, please do not use our services.
2. Services covered
Laptop Repair World provides laptop, MacBook, desktop, and projector repair services in Hyderabad and Secunderabad, including:
- Doorstep / in-home / in-office repair across 50+ zones
- In-store repair at our Secunderabad MG Road store
- Diagnosis — free of cost beyond the visit charge
- Component-level board repair, parts replacement, software service, data recovery
3. Visit charge and No Fix — No Fee
A ₹149 visit charge covers our technician’s travel and free diagnosis at your address. This charge is payable regardless of whether you proceed with the repair.
Our No Fix — No Fee policy means: if we cannot fix your device, you pay only the ₹149 visit charge — nothing for labour, parts, or attempted repair.
What “No Fix” means
“No Fix” refers specifically to the issue you booked us for. If we identify a different fault during diagnosis (e.g. you booked battery replacement, but the actual issue is a logic-board fault), we’ll quote the correct repair separately. You can decline the new quote and pay only the ₹149 visit charge.
4. Pricing and quotes
Prices listed on this website are typical ranges. Final pricing is confirmed after free diagnosis at your address or in our store. We will obtain your explicit written or verbal approval before starting any chargeable work.
If a repair quote increases mid-job (e.g. additional faults found after disassembly), we will pause work and obtain your re-approval before proceeding.
5. Parts policy
We use genuine OEM parts wherever available. For older or discontinued models where OEM stock is exhausted, we use high-quality compatible parts. We always disclose part type before fitting:
- Genuine OEM — 30-day warranty (parts + labour)
- Compatible / aftermarket — 90-day warranty for parts; 30-day for labour
6. Warranty
Every repair carries a 30-day warranty covering the specific work performed. If the same fault recurs within 30 days, we re-fix it at no charge. The warranty does not cover:
- Damage from subsequent liquid spill, drop, electrical surge, or accident
- Failure of unrelated components
- Software issues caused by user-installed applications or malware
- Tampering with sealed components
7. Payment
Payment is due only after the repair is complete and you have verified the device works. We accept:
- UPI (Google Pay, PhonePe, Paytm, BHIM)
- Cash
- Net banking and bank transfer
- Credit / debit cards (in-store only)
An invoice / receipt is provided for every transaction.
8. Data privacy
Your data on the device stays private. Our technicians do not access personal files unless strictly required for the repair (e.g. data recovery, OS reinstall) and only with your explicit consent. We do not copy, retain, or share your data.
We strongly recommend backing up your data before any repair where the storage drive will be touched (SSD upgrade, OS reinstall, motherboard work). We are not liable for data loss outside the specific data-recovery service.
9. Limitation of liability
Our maximum liability for any single repair is limited to the amount you paid for that repair. We are not liable for indirect or consequential losses (lost business, lost productivity, lost data outside an active data-recovery job).
10. Cancellation
You can cancel a booking any time before the technician arrives at your address — no charge. If you cancel after the technician has started work, the ₹149 visit charge plus any agreed work-in-progress charges apply.
11. Refunds
If you’re unhappy with a repair, contact us first — we’ll usually re-fix free under our 30-day warranty. For refund requests outside the warranty replacement, see our Request a Refund page.
12. Modifications to these terms
We may update these Terms from time to time. The current version always lives at this URL. Continuing to use our services after an update means you accept the revised Terms.
13. Governing law
These Terms are governed by the laws of India, with exclusive jurisdiction in Hyderabad, Telangana.
14. Contact
For any questions about these Terms or your repair:
- Phone / WhatsApp: +91 7702503336
- Email: admin@laptoprepairworld.com
- Store: Flat 115, Tirupati Complex, Opp: Paradise, M.G. Road, Secunderabad 500003
- Hours: Monday – Saturday, 10 AM – 8 PM