Terms and Conditions

01 When this agreement applies

This agreement starts the moment any one of these happens, whichever is earliest:

• You confirm a doorstep slot on WhatsApp, phone, or our booking form
• You hand us your device at a store counter
• Our technician arrives at your address by your appointment
• You verbally approve a chargeable quote

It ends when (a) the repair is complete, paid, and within the warranty window has lapsed, or (b) you decline a quote and pay only the ₹149 visit charge, or (c) we mutually agree to cancel.

02 Booking & confirmation

You can book through:

• WhatsApp — +91 7702503336 (fastest, replies in 5 minutes during working hours)
• Phone — +91 7702503336
• Booking form — /book-your-repair/
• Walk in — M.G. Road, Secunderabad store

A booking is confirmed only after we acknowledge it in writing (WhatsApp message or call confirmation). Time slots are best-effort — if a prior repair runs long, we’ll WhatsApp you a revised ETA before the slot.

03 Doorstep visit conduct

Our technician will:

• Arrive in branded ID, carry diagnostic tools and common spare parts
• Work on a clean surface you provide (a desk or table is ideal — not on the floor or bed)
• Show you the fault, give a fixed quote, and wait for your approval before chargeable work
• Complete most repairs in 1 hour at your home or office
• Leave the work area clean and return any removed parts (old battery, broken screen) to you on request

You agree to:

• Provide a power outlet and 2×2 ft of clean, well-lit working space
• Be present (or have an authorised adult present) for the full duration of the visit
• Inform the technician about any prior repairs, drops, liquid spills, or aftermarket parts on the device
• Not record the technician’s diagnostic process for resale or reverse-engineering

04 Diagnosis & the ₹149 visit charge

The ₹149 visit charge covers the technician’s travel and on-site diagnosis. It is payable for every doorstep visit regardless of whether you approve a repair afterwards.

Diagnosis is free in our store — walk in, no charge unless you approve work.

Our No Fix — No Fee policy means: if we attempt a repair you approved and cannot complete it successfully, you pay only the ₹149 visit charge. No labour, no parts charges, no failed-attempt fees.

05 Quote approval & change orders

Final pricing is confirmed only after diagnosis. Prices listed on our website and in marketing material are typical ranges — the precise figure depends on your model, fault, and parts required.

We will obtain your explicit verbal or written approval before starting any chargeable work. WhatsApp confirmation is treated as written approval.

If during repair we discover an additional fault that materially changes the quote (typically >15% upwards), we will pause work, photograph or describe the issue, and obtain your re-approval before continuing. You may decline the additional work and pay only for what was already approved.

06 Parts — OEM, compatible, refurbished

We use three categories of parts. We always tell you which type is being fitted before starting work:

• Genuine OEM — sourced through authorised distributors. 30-day warranty on parts and labour.
• Compatible / aftermarket — high-grade non-OEM parts, used when OEM is discontinued or unavailable. 90-day parts warranty / 30-day labour warranty.
• Refurbished / pulled OEM — tested working parts removed from other devices. Used only with explicit customer consent. 15-day warranty.

If you have a strong preference for a specific category, tell us before approving the quote.

07 Workmanship warranty

Every repair carries a 30-day workmanship warranty covering the specific work we performed. If the same fault recurs within 30 days, we re-fix it at no charge — including return-visit travel within Hyderabad.

The warranty does not cover:

• Damage from subsequent liquid spill, drop, electrical surge, or accident
• Failure of components we did not work on (e.g. you replace the battery, motherboard fails 20 days later — unrelated)
• Software issues caused by user-installed applications, malware, or unauthorised firmware updates
• Tampering, opening, or modification of the device by you or a third party post-repair
• Wear-and-tear consumables (battery degradation under normal use, screen burn-in over time)

For warranty claims: WhatsApp us with your invoice number and a description of the recurring fault. We respond within 24 working hours.

08 Device intake & handover

For in-store repairs, we issue a booking ID and intake receipt documenting the device serial number, observed condition (cosmetic damage, missing accessories), and the reported fault. Inspect this receipt before leaving the store.

Devices left at the store for more than 60 days after repair completion (and after multiple delivery-reminder messages from us) may be treated as abandoned and disposed of in line with the Indian e-waste rules. We will make at least three documented attempts to contact you before treating any device as abandoned.

For doorstep repairs, your device never leaves your premises unless you specifically agree to in-store work, in which case the same booking-ID protocol applies.

09 Your data during repair

Our default policy: we do not access your files. Repairs that require us to interact with the storage drive (data recovery, OS reinstall, SSD upgrade, motherboard work) require your explicit written or WhatsApp consent first. Full detail in our Privacy Policy.

You agree to:

• Back up your data before any repair that touches the storage drive. We are not liable for data loss outside an active data-recovery service.
• Remove sensitive material (financial documents, government IDs) from the desktop before handover, where practical.
• Provide login credentials only when strictly required (e.g. OS reinstall verification) and revoke / change them after the repair.

10 Payment terms

Payment is due only after the repair is complete and you have verified the device is working as agreed. Accepted methods:

• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Cash
• Net banking and bank transfer
• Credit / debit cards (in-store only)

An itemised invoice with our GSTIN is provided for every paid repair. For high-value repairs (₹15,000+), we may request a 30% advance against parts ordered specifically for your model — this is disclosed at the quote stage.

11 Cancellation & rescheduling

• Before the technician arrives — cancel free, no charge, any time
• Technician arrived but work not started — ₹149 visit charge applies
• Work in progress — ₹149 visit charge plus any work-in-progress costs already approved (e.g. if a part has been opened or installed)
• Reschedule — free up to 1 hour before the slot; after that, the visit charge applies if a technician has already left

To cancel or reschedule: WhatsApp +91 7702503336.

12 Refunds & complaints

If you’re not satisfied with a completed repair, contact us first — almost every issue is resolved free under the 30-day warranty. For genuine refund situations (rare), see our Request a Refund page or our Refund Policy.

Complaints can also be sent directly to admin@laptoprepairworld.com — the founder, K. Bhikshapathi, reads these personally.

13 Limitation of liability

Our maximum aggregate liability for any single repair, regardless of the cause of action, is limited to:

• For paid repairs: the amount you paid us for that repair
• For diagnostic-only visits: the ₹149 visit charge
• For warranty-period failures: free re-fix or refund of the original repair charge, at our discretion

We are not liable for indirect, incidental, or consequential losses including but not limited to: lost business or productivity, lost data outside an active data-recovery service, loss of use during the repair window, or third-party damages.

Nothing in these Terms limits any liability that cannot lawfully be limited under Indian consumer-protection law.

14 Force majeure

Neither party is liable for delays or failure caused by circumstances beyond reasonable control: natural disasters, government actions or shutdowns, civil unrest, supplier failures, internet or phone-network outages, or pandemic-related restrictions. We will inform you promptly of any such delay and reschedule the work.

15 Dispute resolution & jurisdiction

Step 1 — Direct resolution. Almost every concern is resolved by WhatsApping +91 7702503336 or emailing admin@laptoprepairworld.com. We respond within 24 working hours.

Step 2 — Founder review. If the response from our team doesn’t resolve the matter, escalate by replying with “Founder review”. K. Bhikshapathi will review personally within 3 working days.

Step 3 — Legal recourse. Any unresolved dispute will be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana, India. These Terms are governed by the laws of India, including the Consumer Protection Act 2019 and the Information Technology Act 2000 where applicable.

16 Changes to these terms

We may revise these Terms periodically (typically when a repair process changes, when Indian consumer law evolves, or when we add a new service category). The current version always lives at this URL. Changes apply only to bookings made after the updated terms are published — existing bookings continue under the version in effect when they were confirmed.

For material changes affecting active customers, we’ll send a one-line WhatsApp notification before the change takes effect.