Laptop Repair FAQs — Every Question Hyderabad Customers Ask

Most common repairs land between ₹1,500 and ₹8,000 all-inclusive. Software fixes and virus removal start at ₹500. Battery and charger replacements run ₹2,000 to ₹6,000. Screen replacements on Windows laptops are ₹3,000 to ₹12,000 depending on panel type. MacBook repairs run higher because Apple Retina panels and M-series logic boards use proprietary parts. WhatsApp 7702503336 with your model and the symptom and a senior technician shares a ballpark range before the ₹149 doorstep visit.

A flat ₹149 covers the technician’s travel to your address, the on-site diagnostic equipment, and a free full diagnosis. Payable regardless of whether you proceed with the repair. There are no hidden “diagnostic fees” or “handling charges” on top. On repairs above ₹2,000 the ₹149 is deducted from the final invoice.

Indicative bands at Laptop Repair World (final price after free diagnosis):

• General service / internal cleaning: ₹499 – ₹999
• OS installation: ₹999 – ₹1,999
• Laptop screen (Windows FHD IPS): ₹3,000 – ₹8,000
• MacBook Retina / 4K / OLED screen: ₹14,000 – ₹35,000
• Battery (Windows): ₹2,000 – ₹5,500 · MacBook: ₹4,500 – ₹12,000
• Keyboard (Windows): ₹1,500 – ₹3,500 · MacBook top-case: ₹8,000 – ₹25,000
• Charger replacement: ₹1,200 – ₹2,800
• Motherboard chip-level: ₹4,000 – ₹15,000
• Liquid damage rescue: ₹2,500 – ₹15,000
• Data recovery: ₹1,500 – ₹35,000 (logical vs clean-room)

Three reasons. Parts: Apple uses proprietary Retina panels, custom-shaped batteries glued to the chassis, and M-series logic boards with integrated SSDs that cannot be swapped piece-by-piece. A MacBook Pro 14 Retina panel costs roughly 4 to 6 times a standard 14-inch Windows IPS panel. Labour: MacBook chassis use pentalobe screws and adhesive, so jobs take longer. Calibration: True Tone, ambient-light sensors, and Touch ID need post-repair calibration with Apple-spec tools. We carry MacBook-spec parts and tools, so you avoid AASP markup but the part cost itself is higher.

We do chip-level component repair instead of full board swaps. Authorised centres typically replace the entire motherboard for any board fault at ₹15,000 to ₹40,000. We replace the failed IC, capacitor, or charging chip on the same board for ₹4,000 to ₹10,000. Same fix, fraction of the cost. We also do not carry the overhead of a manufacturer franchise, and we source parts directly from OEM suppliers rather than going through layers of distribution.

Always. After free diagnosis you get a fixed, written quote covering parts plus labour plus GST. We start work only after your written or verbal approval. If a secondary fault is found mid-job (e.g. hidden water-damage corrosion on a board you booked for a screen swap), we pause, share photos on WhatsApp, and re-quote for approval. We never quietly inflate the bill.

Yes. Every quote we share is all-inclusive: replacement part, on-site fitment, post-repair quality check, 30-day warranty, and a tax invoice with our GSTIN. GST is baked into the quoted figure, not added later. The only line items added separately are courier insurance (if you opted into mail-in repair) and parts you specifically asked us to upgrade beyond like-for-like (e.g. upgrading 256 GB SSD to 1 TB instead of just replacing the failed 256 GB drive).

Yes, and this is the recommended first step. WhatsApp 7702503336 with three things: your laptop model (e.g. HP Pavilion 15-eg2009TX or MacBook Pro 14 M2 2023), the symptom in plain English, and a photo if there is visible damage. A senior technician replies with a ballpark range, usually within 30 minutes during working hours, so you know whether the repair is worth scheduling. We will tell you honestly if a budget laptop is not worth fixing.

Part availability and panel specification, mostly. A 15.6-inch FHD IPS screen on an HP 15s or Dell Inspiron costs ₹3,500 to ₹5,500 because the panel is high-volume and widely stocked. The same logical fault on a Dell XPS 15 OLED 4K or a ThinkPad X1 Carbon 2.8K runs ₹9,000 to ₹14,000 because the panel is low-volume, higher-resolution, and often touch-enabled. Two laptops with identical symptoms can have a 2x to 4x cost spread purely on parts before labour enters the equation.

Our day-to-day pricing is already at its minimum, so we do not run inflated “MRP” with fake discounts. What we do offer: free pickup and drop citywide, visit charge waived when you book the repair, and Service Care Pack at ₹2,999/year for Windows laptops and ₹3,499/year for MacBook with parts at actual cost. WhatsApp us for B2B / AMC pricing on fleets of 5+ devices.

If the same fault recurs within 30 calendar days of our repair, we re-fix it free of charge — parts and labour both covered, including return-visit travel. WhatsApp 7702503336 with your booking ID and a technician is dispatched within the same working day. The 30-day window restarts on the replaced component from the date of the second repair.

• Subsequent physical damage (drops, hinge stress, screen cracks from carrying)
• Liquid spills or electrical surge that happen after the repair
• Failure of unrelated components (we warranty the work we did, not the rest of the laptop)
• Software issues caused by user-installed apps or malware after the repair
• Tampering with sealed components

New unrelated faults are booked as a fresh repair with a new ₹149 visit and a new 30-day warranty on the new work.

No Fix No Fee means you only pay for a repair if we actually complete one. The flow always runs: free WhatsApp triage, ₹149 doorstep diagnostic visit, fixed quote in writing, your approval, then chargeable repair. If after diagnosis we determine the repair is not viable (uneconomical, parts not commercially available, board write-off) or you decline the quote, you pay only the ₹149 visit charge. No silent labour fees, no add-on diagnostic charges, no surprise line items.

Yes. The ₹149 covers the technician’s time on-site, the diagnostic equipment, and the round-trip dispatch from our Secunderabad store regardless of whether you proceed with the repair. It is the only charge you commit to upfront. If the repair turns out to be uneconomical, ₹149 is the full extent of your bill and the device comes back to you untouched.

If your laptop is still under manufacturer warranty (Apple, Dell, HP, Lenovo, Asus, Acer, Microsoft) or AppleCare, third-party repair may void it — we tell you honestly before starting. For most customers (warranty already expired), our 30-day warranty covers the work we have done. For under-warranty devices we usually advise you to use the authorised channel first and only come to us if they decline the case or quote uneconomically.

Yes. The 30-day warranty applies identically to MacBook Pro, MacBook Air, iMac, Mac mini, and every Windows brand we service, whether Intel or Apple Silicon (M1 / M2 / M3 / M4 / M5). Screen assemblies, batteries, MagSafe boards, logic boards, top-case keyboards, and trackpads all carry the same 30-day labour-plus-parts warranty. OEM parts come with their own manufacturer warranty layered on top, often longer.

Yes, through our Service Care Pack. Windows laptops are covered for ₹2,999/year and MacBooks for ₹3,499/year. The annual plan includes unlimited service visits, free pickup and drop, priority queueing, and parts at actual cost with no labour markup. The easiest way to extend protection past the 30-day window, especially for older devices or for offices running multiple laptops.

WhatsApp 7702503336 with the new symptom and your booking ID and we will help you separate the two cases. If the new fault is in the same component family or could plausibly have been triggered by the original repair, we cover it under the same warranty. If it is genuinely new (e.g. screen replaced three weeks ago, now the battery stops holding charge), we book it as fresh diagnosis and the ₹149 visit applies. The new repair carries its own fresh 30-day warranty.

50+ zones across Hyderabad and Secunderabad — including Banjara Hills (500034), Jubilee Hills (500033), Madhapur (500081), HITEC City, Gachibowli (500032), Kondapur (500084), Kukatpally (500072), Begumpet (500016), Secunderabad (500003), Ameerpet, Trimulgherry, Sainikpuri, Uppal, Kompally, LB Nagar, Dilsukhnagar, Mehdipatnam, Nagole, Narsingi, Kokapet, and more. See full list of 50+ zones →

For Priority Zones (Banjara Hills, Jubilee Hills, Film Nagar, Somajiguda, Begumpet) and the Secunderabad belt, typically within 60 minutes. For IT corridors (HITEC City, Madhapur, Gachibowli, Kondapur, Kukatpally), most visits are same-day. Outer-ring areas (Kompally, Sainikpuri, Uppal, Nagole) are usually same-day or next-morning depending on slot availability.

The technician arrives with diagnostic tools and common parts. Free diagnosis on the spot (covered by the ₹149 visit charge). They show you the fault, give a fixed quote, and ask your approval before any chargeable work. Most repairs are completed in 1 hour at your home or office. We do not take the laptop away unless you specifically agree (e.g. for chip-level board work that needs the workshop bench).

Yes — our Secunderabad store is at Flat 115, Tirupati Complex, Opp Paradise, MG Road, 500003. Open Monday to Saturday, 10 AM to 8 PM (closed Sunday). Free diagnosis at the counter, common repairs done while you wait. More on the store →

Two options. We may still come for an additional travel charge, or we offer free pickup and drop from your address (we collect the laptop, fix at the store, return same-day in most cases). For customers outside Hyderabad entirely, we accept mail-in repair by courier — details in the Mail-In section below.

No — we run a single store at Secunderabad MG Road. Madhapur, HITEC City, Gachibowli, Kondapur, and all other zones are doorstep service areas — we dispatch a technician to your address. This is intentional: one well-equipped workshop with senior chip-level engineers serves the whole city better than thin branch outlets.

Standard hours are Monday to Saturday, 10 AM to 8 PM. Sundays are closed. For genuine emergencies (liquid damage, urgent pre-deadline failures), WhatsApp us — we sometimes accommodate same-evening visits. Not guaranteed but worth asking.

Every major brand: HP, Lenovo, Acer, Dell, Asus, Apple MacBook, Samsung Galaxy Book, Microsoft Surface, MSI, Razer Blade, Honor MagicBook, Xiaomi / Redmi, LG, plus legacy brands — VAIO and Toshiba Satellite. We also service desktops, iMacs, and projectors (BenQ, Epson, Sony, NEC, Acer).

Typical ranges: Pavilion screen ₹3,000 to ₹6,000; Spectre 4K touch screen ₹8,000 to ₹18,000; HS04 / JC04 / LA04 / HT03XL / HW03XL battery ₹2,000 to ₹5,500; backlit keyboard ₹1,500 to ₹3,500; motherboard chip-level ₹4,000 to ₹10,000+. Visit charge ₹149. Exact price after free diagnosis. HP service details →

Classic Pavilion fault. After 2 to 3 years, thermal paste dries out and the fan clogs with dust. We open the laptop, deep-clean the heat sink and fan blades, replace the thermal paste, and swap the fan if needed. Result: 30°C+ cooler operation. ₹1,500 to ₹3,000 depending on model. Same-day at your door.

Typical ranges: Inspiron / Vostro screen ₹3,000 to ₹6,500; XPS 13/15 OLED 4K screen ₹9,000 to ₹16,000; battery ₹2,500 to ₹6,500; keyboard ₹1,500 to ₹4,500; motherboard chip-level ₹4,000 to ₹12,000. We repair Dell Inspiron, XPS, Latitude, Precision, Vostro, G-Series, and Alienware. Dell service details →

Typical ranges: IdeaPad screen ₹3,000 to ₹6,500; ThinkPad X1 Carbon 2.8K ₹9,000 to ₹15,000; ThinkPad battery ₹3,500 to ₹6,500; ThinkPad mechanical keyboard ₹2,500 to ₹4,500; Yoga / Flex hinge ₹2,500 to ₹5,500; motherboard chip-level ₹4,000 to ₹12,000. Lenovo service details →

Yes — ThinkPad keyboards are among the best laptop keyboards in the industry but they do fail after years of heavy typing. We carry genuine ThinkPad keyboard assemblies for T-series, X-series, X1 Carbon, L-series, and E-series with the trademark scissor switches and TrackPoint dome intact. ₹2,500 to ₹4,500 depending on backlit vs non-backlit. Done at the doorstep.

Typical ranges: VivoBook / ZenBook screen ₹3,000 to ₹7,000; ZenBook OLED ₹9,000 to ₹16,000; ROG / TUF gaming screen 144Hz/240Hz ₹7,000 to ₹15,000; battery ₹2,500 to ₹6,500; ROG keyboard ₹2,500 to ₹5,500; motherboard chip-level ₹4,000 to ₹12,000. Asus service details →

Gaming laptops generate 100W+ of heat under load. After 1 to 2 years, the thermal paste dries out and the twin fans clog with dust. We open the laptop, replace thermal paste on both CPU and GPU dies, deep-clean both fans and the vapour chamber if present, and optionally apply liquid metal on supported models for an extra 5 to 10°C drop. ₹2,500 to ₹4,500.

Typical ranges: Aspire screen ₹2,800 to ₹5,500; Swift / Spin screen ₹4,500 to ₹8,000; Predator 144Hz/240Hz gaming screen ₹7,000 to ₹15,000; battery ₹2,500 to ₹6,000; keyboard ₹1,500 to ₹4,000; motherboard chip-level ₹4,000 to ₹10,000. Acer service details →

Yes — Surface Laptop, Surface Pro, Surface Book, Surface Go, and Surface Studio. Surface devices are notoriously hard to open (proprietary adhesives, fragile displays, soldered components), so this is specialist work. Screen replacement, battery swap, charging-port repair, and board-level diagnostics all in-house. Pricing higher than Windows OEMs because of the part complexity. Microsoft Surface details →

Yes — we stock parts for Sony VAIO SVE / SVF / SVS / PCG / VPC series (Sony exited the laptop business in 2014) and Toshiba Satellite C / L / S / U series (Toshiba exited in 2020). Authorised support is no longer available in India for these brands, but we are one of the few places still serving them. Sony VAIO → · Toshiba →

In most cases, yes. Our chip-level team does component-level board repair across HP, Dell, Lenovo, Asus, Acer, Apple MacBook, Microsoft Surface, Sony, Samsung, MSI, and Toshiba — replacing the failed IC, capacitor, MOSFET, charging chip, or power section rather than swapping the whole board. Saves ₹10,000 to ₹15,000+ versus authorised-centre quotes. Done at our Secunderabad workshop with BGA rework stations and microscopes.

Visit your brand’s official support site and enter your laptop’s serial number (also labelled Service Tag on Dell, Product Number on HP, Machine Type on Lenovo, SN on Apple). The serial is usually on a sticker on the base of the laptop or in the BIOS / About This Mac. Most laptops carry a 1-year manufacturer warranty (2 or 3 years on premium or business models). Out of warranty? Our Service Care Pack covers labour and priority service for a flat yearly fee.

Cracked LCD / LED panels cannot be repaired — the glass and the liquid-crystal layer are bonded. The fix is a full panel replacement, a 30 to 60 minute job at your doorstep with the right OEM part. Touchscreen and MacBook Retina assemblies can take 90 minutes due to additional cable seating and calibration. Laptop screen replacement →

Common signs: laptop shuts off in under an hour, will not charge past a certain percentage, “plugged-in not charging” notification, sudden shutdowns at 30 to 40% remaining, swollen pack pushing up the keyboard / trackpad, battery health below 60%, or works only when plugged in. WhatsApp 7702503336 with your model and the symptom and we will tell you if replacement or repair is needed.

Yes — stop using the laptop immediately. A swollen lithium-polymer cell is a fire / rupture risk and will damage the trackpad, keyboard, and motherboard if left in. Do not charge it. We do same-day swollen-battery replacement at the doorstep with safe disposal of the old cell through authorised e-waste handlers in Hyderabad.

Instead of replacing the whole motherboard (₹15,000+ at authorised centres), we diagnose and replace the specific failed component — an IC chip, a capacitor, a MOSFET, a charging controller, an EC chip, or a BGA-mounted power-management IC. Done with hot-air stations, microscopes, and BGA rework tools. Saves customers ₹10,000+ on most board faults and is often the only option for discontinued models where whole boards are no longer available.

Often, yes. Our recovery rate is ~70% within 60 minutes of the spill, ~50% within 6 hours, ~30% after 24 hours. Coffee and juice are harder than plain water (sugar and acid corrode faster) but all are recoverable in many cases with ultrasonic board cleaning and targeted component replacement. The single thing that makes the biggest difference: power the laptop off immediately and do not try to “see if it still works”. Liquid damage details →

Power off immediately (hold the power button 10 seconds, do not wait for shutdown). Unplug charger. Turn the laptop upside down to drain liquid out. Do not turn it back on. Do not put it in rice (myth — corrosion is actively eating board traces while it sits there). WhatsApp 7702503336 with model and what was spilled. The first 60 minutes are critical.

Rice does not “absorb” moisture out of sealed laptop circuitry — it is a myth. While the laptop sits in rice, corrosion is actively eating board traces, and rice dust gets into ports and fan vents. The right action is: power off, drain visible liquid, bring it in for proper ultrasonic cleaning in an isopropyl-alcohol bath. Every minute of delay is corrosion time.

We immerse the motherboard (with sensitive components shielded) in a tank of isopropyl alcohol agitated by ultrasonic waves at ~40 kHz. The waves create microscopic cavitation bubbles that mechanically scrub residue, sugar, salt, and corrosion from every solder joint and BGA pad — including under chips where you cannot reach with a brush. After ultrasonic, the board is dried, inspected under microscope, and any failed components are replaced.

Yes — almost always. The storage drive (SSD or HDD) is independent of the rest of the laptop’s electronics. We remove the drive from the dead laptop, place it in a USB enclosure, and read your files directly. Even if the motherboard is fried, your data is usually intact and recoverable within 24 hours. ₹1,500 to ₹3,500 for standard recovery from a healthy drive.

Healthy drive, files moved out (logical recovery): ₹1,500 to ₹3,500. Failed SSD with controller chip issue (chip-level NAND read): ₹6,000 to ₹15,000. Mechanically failing HDD (clicking, will not spin) in a partner clean-room: ₹10,000 to ₹35,000. Encrypted drives (BitLocker, FileVault): same as logical if you have the recovery key, significantly more if not. Diagnosis is the ₹149 visit charge. Data recovery details →

Mechanical HDD failure (clicking, grinding, will not spin) requires clean-room work — opening the drive in a particle-controlled environment to either repair the read/write head assembly or transplant platters to a donor drive. We partner with a Class 100 clean-room facility for these cases. Success rate ~60-80%. ₹10,000 to ₹35,000 depending on severity.

Depends on what has happened since deletion. On HDDs, deleted files are recoverable until new files overwrite the same sectors. On SSDs, the TRIM command clears deleted blocks immediately — recovery is much harder and often impossible after even a few hours. Stop using the drive immediately if you have accidentally deleted important files and call us same-day.

Yes — one of our most common repairs, especially on Yoga / Flex 2-in-1s, HP Pavilion / Envy, Dell Inspiron, Asus VivoBook, and Acer Aspire. We replace the metal hinge assembly and, where the plastic shell has cracked from hinge stress, also the screen back-cover (top lid) or palmrest. ₹1,500 to ₹5,500 depending on whether shell needs replacement too. Hinge repair →

Almost always replace. Modern laptop adapters are sealed plastic bricks with surface-mount electronics — safer and more reliable to swap than to attempt a repair on the rectifier or smoothing capacitors. We carry genuine OEM 45W, 65W, 90W, 130W, 180W, 200W, 230W, and 280W adapters for HP, Dell, Lenovo, Asus, Acer, Apple MagSafe / USB-C, MSI, Razer. ₹1,200 to ₹2,800 for most. Same-day at the door.

Overheating and dust-related fan failure, by a wide margin. Hyderabad’s combination of dry, dusty summers and 6-month-long fan duty cycles clogs the heat sink and dries out the thermal paste faster than cooler cities. Most slow-laptop and random-shutdown cases trace back to thermal throttling from a packed heat sink. Annual internal cleaning plus a thermal paste refresh every 2 to 3 years prevents 70% of these. Second-most-common: charger and power-jack failures from monsoon voltage spikes.

Yes — MacBook is one of our core specialties since 2013. We do component-level board repair on T2 and M1 / M2 / M3 / M4 / M5 Apple silicon (Apple’s in-house ARM-based processors), butterfly-keyboard top-case swaps, MagSafe and USB-C charging-board repair, Retina / ProMotion panel replacement, liquid damage rescue, and encrypted data recovery. We carry Apple-spec parts and tools so you avoid AASP markup. More on MacBook services →

Typical ranges: MacBook Air Retina screen ₹14,000 to ₹28,000; MacBook Pro 16-inch ProMotion (a high-refresh-rate display) ₹18,000 to ₹45,000; battery ₹4,500 to ₹12,000; butterfly keyboard top-case ₹6,000 to ₹14,000; logic board chip-level ₹6,000 to ₹25,000. Visit charge ₹149. Exact price after free diagnosis.

On 2015 to 2019 MacBook Pro and Air, the only proper fix is a full top-case replacement — the keyboard is not individually replaceable on butterfly models because the keyboard, trackpad, and battery are bonded into one top-case assembly. ₹6,000 to ₹14,000 depending on model. Done at the doorstep with genuine top-case parts. Apple’s own repair extension programme ended in 2024, so we are now the realistic option.

Yes — every current MacBook (M1, M2, M3, M4 Air and Pro) uses the Magic Keyboard scissor mechanism integrated into the top-case. We replace the full top-case (keyboard + trackpad + battery bonded together) using Apple-grade parts. Pricing ₹8,000 to ₹25,000 depending on model. We also still service legacy 2016 to 2019 MacBook Pro butterfly keyboards through the same top-case process.

In most cases, yes. Component-level board repair on Intel, T2, and M-series Apple silicon boards — replacing the faulty IC, capacitor, charging chip, or memory section rather than the whole logic board. Saves ₹15,000+ versus Apple authorised-centre quotes. Common chip-level fixes: charging IC, audio amp, USB-C controller, power management. ₹15,000 to ₹45,000 depending on complexity.

Yes, in many cases. SSDs on M1 / M2 / M3 / M4 / M5 MacBooks are soldered onto the logic board, and on T2 chip Intel MacBooks the storage is also encrypted by the T2 (Apple’s on-board security chip). We do board-level data recovery in cleanroom conditions, including encrypted T2 drives where you have the password / FileVault key. ₹3,000 to ₹15,000 depending on damage. Time-sensitive — the sooner reached, the better the odds.

Yes — stop using it. A swollen lithium-polymer cell can rupture or catch fire and will warp the chassis. We replace with genuine Apple-compatible cells (A1466, A1706, A1932, A1965, A2389, A2681, A2918) same-day at the doorstep. ₹4,500 to ₹12,000.

Yes — including current M-series MacBook Air and Pro. MacBook logic boards are smaller and more densely populated, which makes ultrasonic cleaning and chip-level work more delicate but still highly recoverable. Apple liquid-damage indicator stickers do void Apple warranty, so authorised centres typically refuse the case — we are the realistic option for spilled MacBooks. ₹8,000 to ₹20,000 depending on damage extent. Success rate ~70-85% within 24 hours.

If still under AppleCare or Apple’s manufacturer warranty, third-party repair may void it — we tell you honestly before starting. For most customers (AppleCare lapsed, liquid damage which AppleCare does not cover, or out-of-warranty board faults that Apple has refused), our 30-day repair warranty applies to the specific work done. We will recommend trying Apple first if AppleCare is active.

Yes — charging port repair is one of our high-volume MacBook services. On MagSafe models (2024+ MacBook Air, MacBook Pro M3 Pro / M4 Pro), we replace the MagSafe daughterboard. On USB-C-only MacBooks (2016 to 2023), we replace the USB-C port itself or, if the on-board USB-C controller IC failed, do chip-level replacement on the logic board. Full power-delivery testing before handover.

WhatsApp 7702503336 with your laptop model, the issue in plain English, and your city. A senior technician runs free triage over chat. If the fault is one we can fix by courier, we share the inbound shipping address to our Secunderabad workshop with a booking ID. You pack the laptop, hand it to any courier (DTDC, Bluedart, Delhivery, India Post Speed Post), and share the AWB number. We confirm receipt with unboxing photos, diagnose within 24 to 48 hours, share a fixed quote before any chargeable work. Mail-in details →

Eight steps. Back up your data. Disable BitLocker or FileVault (or share the recovery key on WhatsApp if you want full OS diagnostics). Note down login, BIOS, and key app passwords if pass-by-pass testing is required. Remove SIM card, SD card, USB drives, and any external accessories. Photograph the device from four angles (lid open, closed, base, port side). Save the serial number or IMEI to your phone. Do not include the OEM charger unless the fault is charging-related. Print and include the WhatsApp diagnosis and fixed-quote summary.

Five to twelve working days end-to-end for typical repairs. Inbound courier: 2 to 5 days (Mumbai, Bangalore, Pune, Chennai are 2 to 3; smaller cities 4 to 7). Diagnosis: 24 to 48 working hours of receipt. Quote approval: instant on WhatsApp. Repair: same-day for in-stock parts; 1 to 7 working days for parts we have to order. Return courier: 2 to 4 days. Very common faults on standard models wrap in 7 working days; rare boards or imported parts can stretch to 14.

Two channels. Daily WhatsApp updates by booking ID from our service desk (no need to ask, we ping you when status changes). The status states are: Received → Diagnosed → Quote Shared → Approved → Parts Ordered (if needed) → Under Repair → QA Tested → Shipped → Delivered. WhatsApp 7702503336 any time during working hours with the booking ID for the current state plus expected next step. We never auto-close a booking without your explicit quote approval.

Insure your shipment before handing it over. DTDC, Bluedart, Delhivery, and India Post Speed Post all sell shipping insurance at a small percent of declared value. The pre-handover four-angle photos of the device and sealed box are the standard evidence couriers ask for. We are not liable for transit damage (the laptop is in courier custody, not ours). If the box arrives visibly damaged, we record receiving condition on video before opening and share it with you for the insurance claim within 48 hours.

Yes, but with conditions. Water-damaged devices within 7 days of the spill have a high recovery rate because corrosion has not yet eaten through the motherboard tracks. WhatsApp 7702503336 right after the spill, power the laptop off, do not try to charge or boot it, and dry it externally before packing. Devices more than 7 to 10 days post-spill usually have advanced corrosion past clean repair — WhatsApp triage may end with a do-not-ship recommendation to save you the courier cost.

Three ways. WhatsApp us on 7702503336 with your model and what is wrong (fastest, we reply in 5 minutes). Call +91 7702503336. Or fill the booking form at /book-your-repair/. We confirm a slot within 5 minutes during working hours.

1 hour at the doorstep for screen, battery, keyboard, charger, RAM / SSD upgrades, basic software. 1 to 2 days at our Secunderabad workshop for chip-level motherboard repair, liquid damage restoration, complex data recovery, MacBook Retina assembly swaps. We give a definite timeline after diagnosis — no “come back next week” surprises.

After the repair is complete and you have verified the device works. No upfront deposit, no advance for parts. The ₹149 visit charge is the only thing payable regardless of repair outcome. For mail-in repairs, payment is via UPI or Razorpay link after you approve the quote and before we ship the device back.

UPI (PhonePe, GPay, Paytm, BHIM), cash, bank transfer (IMPS, NEFT), and credit / debit cards via Razorpay link or at the store. Most customers pay via UPI. A tax invoice with our GSTIN is provided for every transaction.

Yes — we provide GST invoices for B2B customers (companies, schools, NGOs). Mention this when booking and we will have the invoice ready at payment. We also offer Annual Maintenance Contracts for fleets of 5+ devices at predictable per-unit pricing — WhatsApp us for SME / corporate rates.

Yes, free of charge any time before the technician arrives. If you cancel after work has started, the ₹149 visit charge plus any agreed work-in-progress costs apply. Just WhatsApp 7702503336 to cancel.

Fixed, with one honest caveat. The quote we share after diagnosis is the final figure you pay, end-to-end, including GST. We do not surface hidden charges mid-repair. The one caveat: if during the repair we open the device and discover a secondary fault you did not mention (e.g. you booked a screen replacement and we find water-damage corrosion on the board), we stop work, WhatsApp you photos, and share a revised quote. You can decline the additional work and pay only the original quote.

First, contact us — we usually re-fix free under the 30-day warranty, which resolves 99% of complaints. If the issue cannot be resolved, refunds are available per our policy. Full-refund cases: same fault recurred and re-fix did not work; replacement part defective on arrival; wrong part fitted by mistake; service not delivered. Request a refund →

We use genuine OEM parts wherever they are available — sourced from authorised suppliers. Examples: HP HS04 / JC04 / LA04 / HT03XL / HW03XL batteries, Apple-compatible A1466 / A1706 / A1932 / A1965 / A2389 / A2681 cells, Dell Inspiron / XPS panels, Lenovo G50 / ThinkPad keyboards, Sony VGP-BPS26 cells, Acer Aspire panels. Where OEM stock is not available, we use high-grade compatible parts and always disclose this upfront, with both options quoted.

Yes — we will fit a part you supply, but the warranty in that case is on labour only (30 days) and not on the part. We cannot guarantee what we did not source. WhatsApp the part details before the visit so we can confirm compatibility with your laptop model.

We collect old lithium-polymer cells, screens, and boards for safe e-waste disposal via authorised handlers in Hyderabad. Free of charge. Lithium cells must not go in regular dustbins — they get recycled for copper, nickel, and cobalt safely. If you want the old part back (some customers do for AppleCare claims or evidence), just ask before we collect it.

No — not unless required for the repair (data recovery, OS reinstall, file rescue) and only with your explicit consent. We do not browse, copy, retain, or share your files. Technicians work on the hardware, not the contents. For board-level repair we typically remove the storage drive entirely and return it to you in your hand during the repair window so your data stays in your possession.

Yes — always. Especially if the storage drive will be touched (SSD upgrade, OS reinstall, motherboard work). We are careful, but data is your responsibility outside an active data-recovery service. WhatsApp us before the visit and we will guide you through a quick backup to an external drive or cloud if needed.

In that case, our first priority is data preservation. We attempt to recover files before any repair that risks the drive (e.g. before a motherboard reflow, before an OS reinstall). You are informed at every step. The storage drive in most laptops is independent of the rest of the electronics, so even when the board is fried, your files are usually intact.

Only if you have the recovery key or password. Encryption is designed to make data unrecoverable without the key — we can extract the encrypted data, but decrypting it requires the key. If you have a Microsoft account linked, BitLocker keys are usually backed up to your account; we can guide you through retrieving them. Without the key, recovery is not possible. We tell you upfront.

No — screen, battery, keyboard, charger, and hinge replacements are hardware-only swaps. The storage drive is not touched. Your files, OS, and applications remain exactly as they were. Only OS reinstall, motherboard replacement, or SSD upgrade jobs involve the drive, and in those cases we always discuss data preservation before starting.

An annual maintenance plan for any laptop. ₹2,999/year (₹250/month) for Windows laptops; ₹3,499/year (₹291/month) for MacBook (Apple-grade parts and unibody work cost more). Covers unlimited deep servicing, free health checkups, software cleanup, free pickup and drop within Hyderabad. Replacement parts (battery, screen, keyboard, charger) are billed separately at actual cost — no labour markup on top of the pack. SCP details →

A single deep service at standard rates is ₹999 to ₹2,500. Two services per year already justifies the pack. The remaining value is the unlimited add-on visits during the year — diagnose any niggling issue, do another deep clean if needed, get health checks before a long trip — at no additional charge. Customers who use it for the full year typically save 40-60% versus pay-per-visit.

Deep cleaning of fan, vents, heat sink. Fresh thermal paste replacement (CPU and GPU). Battery health audit. SSD / HDD SMART check. Windows tune-up — startup cleanup, driver refresh, malware scan. We bundle these into 1 to 2 visits per year for most customers, but you can request additional visits at no extra charge whenever you feel the laptop needs attention.

We are upfront so there are no surprises: replacement parts (battery, screen, keyboard, fan, charger, motherboard) are billed separately at actual cost — no labour markup on top of the pack. Accidental damage (drops, liquid spills, surge damage) is quoted separately. Software you bought separately. Manufacturer warranty work (always go to the authorised centre for that). Beyond-Hyderabad service. We tell you upfront if a visit needs parts so you can decide before approving.

WhatsApp the dedicated SCP enrollment number +91 9705777417 or call 7702503336 with your laptop model. We confirm Windows (₹2,999) or MacBook (₹3,499) tier, send a one-page agreement, you pay via UPI / card / net banking, and we schedule the first deep service at your doorstep. The pack starts from the day of payment and runs 365 days.

Yes. Windows laptops at ₹2,999/year each; MacBook at ₹3,499/year each. Multi-laptop discount on Windows packs: 2 laptops ₹5,499 (save ₹499), 3 laptops ₹7,999 (save ₹998), 5+ laptops contact us for SME / small-business pricing. Mixed Windows + MacBook plans available; we quote at enrollment.