Hyderabad hospital chain
350 devices
24-month AMC
₹18L
saved on device replacement
over two years
A Hyderabad-based multi-unit hospital chain brought us in to manage 350 laptops across nursing stations, admin blocks, and doctor cabins. Turnaround on non-critical devices dropped from 5–7 days (OEM depot) to 36–48 hours. Scheduled after-hours servicing meant zero disruption to ward operations. By extending device life an average of 18 months per unit rather than replacing, the chain avoided an estimated ₹18 lakhs in capital spend over the contract period.
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Mid-tier IT services firm
1,200 devices
12-month SLA contract
99.2%
SLA compliance across
12 months
A Hyderabad-based IT services firm managing 1,200 employee laptops across three office locations moved its device support to us after its OEM contracts expired. We assigned a dedicated account manager, set up batch pickup routing by floor, and maintained a hot-spare pool of 18 units. Over 12 months, 99.2% of tickets were resolved within the agreed SLA window. The client's IT head reported a significant reduction in employee-raised helpdesk escalations related to hardware.
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International school — Hyderabad
480 devices
Semester-cycle maintenance
Zero
unplanned classroom disruptions
across two academic years
A Hyderabad-based international school needed 480 student and faculty devices serviced without interrupting class schedules. We structured the program around semester cycles: bulk preventive maintenance during term breaks, on-call response during term time, and a loaner pool for devices needing extended repair. Warranty tracking and asset tagging were set up in the first month. Across two consecutive academic years, the school recorded zero unplanned classroom disruptions attributable to device failure.
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Manufacturing plant — Hyderabad outskirts
280 workstations
After-shift service model
38 hrs
average resolution time
across all tickets
A manufacturing plant on the Hyderabad outskirts runs 280 floor workstations in a dusty, high-humidity environment — conditions that accelerate keyboard, fan, and port failures. We adapted our servicing workflow to work exclusively after each production shift, avoiding any disruption to the line. Engineers followed the plant's site-entry protocols, and all repair work was logged against individual asset tags. The average ticket-to-resolution time across the engagement was 38 hours. Floor downtime attributable to workstation failure stayed below 0.6% per quarter.
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Hyderabad startup — 40 to 400
40 → 400 devices
18-month scale-up
10×
fleet growth with a single
vendor — no switchover
A Hyderabad-based SaaS startup signed with us at 40 laptops and grew to 400 over 18 months without switching vendors. We scaled the contract three times as headcount milestones were hit: the Silver tier handled the first 50 devices, a Gold tier with dedicated account access covered 51–200, and the Platinum tier took over beyond that. Device onboarding for new joiners was handled same-day. The founding team's feedback: one fewer vendor to manage during a period when every operational decision counted.
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BPO call center — 24/7 operations
800 workstations
Hot-spare + critical response
<2 hrs
critical response SLA
maintained throughout
A Hyderabad BPO operates 800 workstations around the clock across two shifts. Any device out of service during a live shift is lost billable capacity. We built a hot-spare program: 40 pre-configured units kept on standby at the client's facility. When a workstation goes out of service, a spare goes on the floor within 20 minutes while the faulty unit enters repair. Critical response SLA — engineer on-site within 2 hours of any P1 ticket — was maintained across the full engagement. Floor downtime stayed below 0.4% per quarter.
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