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Managed Device Services

The full LRW enterprise
service stack.

Nine specialized services — from scheduled maintenance contracts to emergency onsite dispatch to secure device decommissioning. Each designed for IT managers, facility heads, and procurement teams who need device continuity, not reactive repair calls.

Secure Device Handling
Pickup & Delivery
SLA-backed Support
Named contact if agreed
Bulk Discounts
Asset Tracking
Monthly Reporting
GST Billing

From maintenance contract to
device decommissioning — all under one partner.

Most repair shops are reactive. You call when something breaks; they charge per incident. LRW enterprise services are built differently — scheduled, documented, SLA-bound, and integrated into your IT operations calendar. You get continuity. Not repair calls.

Explore services for your fleet.
Get a written scope.

Explore service options, then request a proposal confirming scope, availability, response targets and pricing for your fleet.

Laptop AMC

Silver  Gold  Platinum

Annual maintenance contract for laptop fleets — scheduled quarterly diagnostics and cleaning, priority repair queue, 30-day workmanship warranty per job. Covers HP, Dell, Lenovo, Asus, Acer, Apple MacBook, and all major brands. One flat per-device rate, billed annually.

Flagship enterprise offering — most popular for 20–500 device fleets
Full Laptop AMC details

Desktop AMC

Silver  Gold

Preventive care and corrective support for desktops, workstations, and all-in-ones. Scheduled strip-and-clean cycles keep thermal throttle and fan noise in check. OS reinstalls, RAM and storage upgrades, power supply replacements — all under flat annual rate.

Best for manufacturing floors, BPO, and back-office workstation fleets
Full Desktop AMC details

Projector AMC

Silver  Gold

Conference room and classroom projectors get heavy daily use. Lamp replacement, dust filter cleaning, lens alignment, colour calibration, and HDMI board repairs — all on a scheduled basis. Covers Epson, BenQ, Sony, NEC, and most major projector brands.

Keeps boardrooms, training rooms, and lecture halls always ready
Full Projector AMC details

Device Lifecycle Management

Platinum

Track every device across its full ownership cycle — Procure → Maintain → Repair → Upgrade → Redeploy → Dispose. We document every service event, flag assets approaching end-of-serviceable-life, and deliver data-backed repair-vs-replace recommendations to your finance team.

Extends average asset life by 2–3 years; reduces unplanned capex
Full Device Lifecycle details

Onsite Support

Gold  Platinum

Ask about onsite support for your locations and devices. LRW will confirm available visits, the proposed response target, included work and any continuity option in a written quote.

Employee never needs to drop a device — engineer comes to them
Full Onsite Support details

Preventive Maintenance

Silver  Gold  Platinum

Scheduled cleaning, thermal paste refresh, fan servicing, OS health checks, and battery calibration — performed before problems occur, not after. Quarterly cycles as standard. Bi-annual or monthly cadence available for mission-critical device fleets.

Reduces emergency breakdowns by up to 60% over 12 months
Full Preventive Maintenance details

Continuity Options

Gold  Platinum

If a repair may take a device out of service, ask LRW about available continuity options. Any temporary replacement device, configuration, timing and price must be confirmed in the written proposal; availability is not assumed.

Continuity options discussed in the written proposal
Discuss continuity options

Secure Data Handling

Platinum

Describe your data-handling requirements before booking. LRW can propose a written scope for device custody, access controls, packaging and any NDA; staffing and handling arrangements must be agreed for the job.

Scope data handling to your organisation’s requirements
Full Secure Data Handling details

Pickup & Delivery

Silver  Gold  Platinum

Ask LRW for a collection plan for your locations and device volume. Pickup capacity, tracking, turnaround and service reporting are confirmed in the written proposal.

Included in all AMC tiers — no hidden logistics fees
Full Pickup & Delivery details

Which service do
you actually need?

Match your current situation to the right combination — most enterprise engagements start with one service and expand within 3 months.

Scenario A

"We have 20–200 laptops and keep getting hit with unexpected repair bills."

Reactive spend is costing you more than a structured contract would. You need predictable per-device pricing and a maintenance schedule that catches failures before they happen.

Recommended: Laptop AMC (Silver or Gold) + Preventive Maintenance + Pickup & Delivery
Scenario B

"We operate multiple offices. Every device breakdown means someone travels to collect and drop."

Multi-location logistics is eating your facilities team's time. You need a vendor who comes to the employee — not the other way around.

Recommended: Onsite Support (Gold) + Laptop AMC + continuity options for critical roles
Scenario C

"Finance wants to cut device capex. Our CFO wants to know if we can extend asset life instead of replacing."

The answer is almost always yes — a well-maintained laptop lasts 6–8 years. But you need data to justify it to the board, and a vendor who can quantify the savings.

Recommended: Device Lifecycle Management (Platinum) + Preventive Maintenance + Quarterly Reports
Scenario D

"We work with patient data / financial records / government systems. Security is non-negotiable."

Every device that leaves your premises carries risk. Chain-of-custody, NDA, and tamper evidence are not optional — they're the baseline.

Recommended: Secure Data Handling (Platinum) + Device Lifecycle Management + Onsite Support where possible

Not sure which fits? We'll assess your situation in a 30-minute call and recommend the right tier — no commitment required.

WhatsApp to discuss

Bundled together.

Our three AMC tiers are pre-packaged combinations of the individual services above. Most clients find a tier that matches their fleet size and escalate later.

Silver AMC

For 10–50 devices, single location

A proposed package can combine device maintenance and collection. Coverage, contacts, response targets and per-device pricing are confirmed in the written proposal.

Preventive Maintenance (quarterly)
Pickup & Delivery (included)
Response target quoted for your fleet
Laptop / Desktop / Projector AMC
Onsite visits not included
Temporary-device availability to be confirmed
Gold AMC — Most Popular

For 50–500 devices, multi-location

Ask for a proposal combining onsite support and preventive maintenance. Any priority response target or temporary-device option depends on agreed scope and availability.

Everything in Silver
Onsite Support (scheduled + emergency)
Priority response target quoted
Temporary-device option subject to availability
Bi-annual maintenance cycles
Named contact if agreed not included
Platinum AMC

For 500+ devices, multi-city, mission-critical

A broader proposal can combine lifecycle, data-handling and reporting services. Named contacts, reporting cadence and escalation terms are specified in the written agreement.

Everything in Gold
Device Lifecycle Management
Secure Data Handling + NDA available
Named contact if agreed
Monthly Reporting & Quarterly Reviews
Continuity option scoped separately

Service selection
answered directly.

Can I mix services — for example, Onsite Support for critical staff but Pickup & Delivery for the rest of the fleet?
Yes. Describe the devices, locations and priority needs. LRW can propose a combination of services with scope, availability, response targets and pricing stated in writing.
What's the difference between AMC and per-incident pricing? Which saves more?
An AMC and a per-incident arrangement cover different work and billing patterns. Request a written comparison for your fleet based on expected service needs; savings are not guaranteed.
Do all nine services require a separate contract, or can they be combined?
The contract structure depends on the services requested. LRW can propose one written scope with the applicable service schedules, contacts and pricing for your review.
Is there a minimum fleet size to access enterprise services?
Tell LRW your device count and support needs. We will confirm whether an AMC or per-incident proposal is suitable for that fleet.
How does Secure Data Handling differ from standard repair? Do all clients get it?
Data-handling controls should match your organisation’s requirements. Ask for a written proposal covering custody, access, packaging, documentation and any NDA before devices are collected.
We have both laptops and desktops. Can one AMC cover both device types?
A proposal can include multiple device classes. LRW will confirm covered devices, service scope and per-device pricing in writing.
What happens if LRW misses an SLA commitment?
Any response target, reporting, escalation or remedy applies only if it is written into the signed service agreement. Review those terms before approving a proposal.

One conversation.
One partner. All nine services.

Tell us your fleet size and the service that caught your eye. We'll put together a line-item proposal — no lock-in, no obligation to proceed.