Employee laptop fails on a Monday morning. We collect it, dispatch a secure-wiped loaner from our Secunderabad pool the same day, and return the repaired device when it's done. Your employee never misses a billable hour. Zero productivity gap. Available on Gold and Platinum AMC tiers.
Tell us your fleet size and SLA requirements. We'll design a loaner programme with the right inventory allocation.
The Device Never Stops programme runs in parallel with your repair — not after it. Here's the exact sequence when an employee device is collected under a Gold or Platinum AMC.
Employee reports a non-functional or severely degraded device. IT manager logs a support ticket with your dedicated account manager via WhatsApp or the AMC support line.
Our engineer is dispatched to your office for device collection. Collection timing is confirmed against the signed scope, location, and operating hours. Collection is logged with a signed chain-of-custody document.
Simultaneously with pickup, a loaner device is selected from our Secunderabad pool, secure-wiped and imaged to your base configuration, and dispatched. Any temporary-device dispatch timing is confirmed against compatible inventory and location.
The collected device is diagnosed and repaired within the SLA window defined in your AMC tier. Your account manager updates IT manager status via WhatsApp. Parts requiring purchase are quoted for approval before procurement.
When the repaired device is delivered back to the employee, our engineer simultaneously collects the loaner. The loaner is secure-wiped again before returning to the pool. The entire loop is documented in your monthly AMC report.
When compatible inventory is available, Windows or macOS requirements can be assessed. All devices are secure-wiped using industry-standard data erasure before each loan. No residual data from the previous borrower — ever.
All loaners are photographed at dispatch and return. A condition log accompanies every device. Inventory is not guaranteed; compatible availability is checked for each written proposal and request.
Loaner access is a Gold and Platinum AMC benefit. Here's how the three tiers compare — so you can choose the right level for your organisation's criticality and fleet size.
From proposal to first loaner dispatch typically takes 5–7 business days. Here's what that process looks like.
A 30-minute call with your IT manager to understand fleet size, device mix (Windows vs. Mac), current failure frequency, preferred OS images, and any industry-specific security requirements (NDA, data handling, after-hours access). We send a tailored AMC proposal with loaner inventory allocation after requirements review of this call.
The loaner agreement is a one-page addendum to your AMC contract. It covers return SLA (loaner must be returned within 24 hours of repaired device delivery), acceptable use, condition expectations at return, and liability for accidental physical damage. No cash deposit for AMC clients — the signed agreement is the approval. NDA executed at this stage if required.
Your IT team sends us a manufacturer base configuration: OS version, required applications, proxy settings, VPN client, and any MDM enrollment profile. We image one loaner to this configuration and send it to you for IT manager approval. Approved image is stored securely and applied to every loaner before dispatch under your AMC.
Your dedicated account manager's WhatsApp number is shared with your IT manager and one backup contact. A ticketing protocol is agreed — device model, serial number, reported issue, and employee location via WhatsApp message. Response time starts from ticket receipt. The first repair and loaner dispatch typically happen within 1–2 weeks of onboarding as a paid trial before contract execution.
The loaner programme is designed for organisations where an employee without a working laptop means billable hours lost, patient care delayed, or SLAs missed.
A billable consultant without a laptop is an immediate revenue gap — whose cost depends on the organisation’s own project economics. For TCS, Infosys, Wipro, and mid-tier IT services companies managing 100–10,000 employee laptops, unplanned downtime during active project phases directly affects delivery commitments. A temporary-device option can be evaluated as part of the organisation’s continuity plan.
Doctor workstations used for imaging, prescriptions, and electronic health records cannot be "temporarily offline." Ward laptops running hospital information systems (HIS) need immediate replacement when they fail — nursing staff cannot manually queue patient entries for 24–48 hours. For healthcare enquiries, compatible inventory, NDA needs, data handling, configuration, and dispatch timing require written review.
BPO agents work in rotating shifts around the clock. A non-functional agent workstation during a peak shift — tax season, festive season, product launch support — directly breaches client SLAs. With 500–2,000 seats in a typical Hyderabad BPO, each work shift has 10–15 devices in some degree of failure. A temporary-device option can be assessed as part of the organisation’s continuity plan.
Two anonymised snapshots from our Hyderabad client base.
An anonymized IT-services scenario shows the assessment process: identify roles that cannot work without a configured laptop, document required software, and decide whether a temporary-device option belongs in the written support scope.
Before contracting, the client and service team would confirm compatible inventory, imaging responsibilities, access controls, dispatch timing, charges, and return conditions. Outcomes would be measured from the client’s own records.
A specialty clinic in Hyderabad running a 24-doctor practice used Lenovo ThinkPads as their primary workstations for an electronic health record (EHR) system and DICOM image review. When the EHR vendor's license server caused a partial system fault on three workstations simultaneously (hardware issue triggered by a software conflict), the clinic had three doctors unable to access patient records.
Under the Platinum AMC loaner agreement, three Windows loaners — pre-imaged with the clinic's base configuration, including VPN and EHR client — are presented as a planning scenario only. Actual inventory, dispatch timing, configuration, and access restoration depend on the signed scope and the clinic’s IT team.
Tell us your fleet size — we'll design a loaner programme that keeps every seat productive, every day.