Employee laptop fails on a Monday morning. We collect it, dispatch a secure-wiped loaner from our Secunderabad pool the same day, and return the repaired device when it's done. Your employee never misses a billable hour. Zero productivity gap. Available on Gold and Platinum AMC tiers.
Tell us your fleet size and SLA requirements. We'll design a loaner programme with the right inventory allocation.
The Device Never Stops programme runs in parallel with your repair — not after it. Here's the exact sequence when an employee device is collected under a Gold or Platinum AMC.
Employee reports a non-functional or severely degraded device. IT manager logs a support ticket with your dedicated account manager via WhatsApp or the AMC support line.
Our engineer is dispatched to your office for device collection. For Platinum-tier, response within 2 hours of ticket. For Gold-tier, same business day. Collection is logged with a signed chain-of-custody document.
Simultaneously with pickup, a loaner device is selected from our Secunderabad pool, secure-wiped and imaged to your base configuration, and dispatched. Loaner arrives at your office within 2–4 hours of pickup (Platinum) or by end of day (Gold).
The collected device is diagnosed and repaired within the SLA window defined in your AMC tier. Your account manager updates IT manager status via WhatsApp. No surprise costs — all parts above ₹500 are approved before procurement.
When the repaired device is delivered back to the employee, our engineer simultaneously collects the loaner. The loaner is secure-wiped again before returning to the pool. The entire loop is documented in your monthly AMC report.
Our loaner pool covers the two OS environments that corporate India runs. All devices are secure-wiped using industry-standard data erasure before each loan. No residual data from the previous borrower — ever.
All loaners are photographed at dispatch and return. A condition log accompanies every device. Loaner pool size scales with your contracted fleet — discussed during onboarding.
Loaner access is a Gold and Platinum AMC benefit. Here's how the three tiers compare — so you can choose the right level for your organisation's criticality and fleet size.
From proposal to first loaner dispatch typically takes 5–7 business days. Here's what that process looks like.
A 30-minute call with your IT manager to understand fleet size, device mix (Windows vs. Mac), current failure frequency, preferred OS images, and any industry-specific security requirements (NDA, data handling, after-hours access). We send a tailored AMC proposal with loaner inventory allocation within 48 hours of this call.
The loaner agreement is a one-page addendum to your AMC contract. It covers return SLA (loaner must be returned within 24 hours of repaired device delivery), acceptable use, condition expectations at return, and liability for accidental physical damage. No cash deposit for AMC clients — the signed agreement is the authorisation. NDA executed at this stage if required.
Your IT team sends us an authorised base configuration: OS version, required applications, proxy settings, VPN client, and any MDM enrollment profile. We image one loaner to this configuration and send it to you for IT manager approval. Approved image is stored securely and applied to every loaner before dispatch under your AMC.
Your dedicated account manager's WhatsApp number is shared with your IT manager and one backup contact. A ticketing protocol is agreed — device model, serial number, reported issue, and employee location via WhatsApp message. Response time starts from ticket receipt. The first repair and loaner dispatch typically happen within 1–2 weeks of onboarding as a paid trial before contract execution.
The loaner programme is designed for organisations where an employee without a working laptop means billable hours lost, patient care delayed, or SLAs missed.
A billable consultant without a laptop is an immediate revenue gap — typically ₹2,500–₹8,000 per hour depending on the project rate. For TCS, Infosys, Wipro, and mid-tier IT services companies managing 100–10,000 employee laptops, unplanned downtime during active project phases directly affects delivery commitments. The loaner programme keeps the consultant productive from 9 AM to 6 PM while we handle the repair.
Doctor workstations used for imaging, prescriptions, and electronic health records cannot be "temporarily offline." Ward laptops running hospital information systems (HIS) need immediate replacement when they fail — nursing staff cannot manually queue patient entries for 24–48 hours. Our healthcare loaner pool is prioritised for hospitals and dispatched with NDA active. Pre-hospital-grade-wipe is standard.
BPO agents work in rotating shifts around the clock. A non-functional agent workstation during a peak shift — tax season, festive season, product launch support — directly breaches client SLAs. With 500–2,000 seats in a typical Hyderabad BPO, each work shift has 10–15 devices in some degree of failure. The loaner programme gives operations managers a buffer to maintain seat utilisation above 95%.
Two anonymised snapshots from our Hyderabad client base.
A Hyderabad IT services company managing 180 laptops across two offices was on a standard Silver AMC. When a senior consultant's ThinkPad required a motherboard replacement mid-sprint — an 18-hour repair — the employee was unproductive for the full duration. The IT head calculated that across 12 months, unplanned downtime was costing the firm approximately 340 productive hours per year across the fleet. At a blended consulting rate of ₹3,500/hour, that was ₹11.9L in unrecovered hours annually.
After upgrading to a Gold AMC with loaner access, the same repair scenario resulted in zero productivity gap. The loaner was imaged to the firm's standard dev configuration and dispatched within 4 hours of collection. The consultant's sprint commitment was met without escalation.
A specialty clinic in Hyderabad running a 24-doctor practice used Lenovo ThinkPads as their primary workstations for an electronic health record (EHR) system and DICOM image review. When the EHR vendor's license server caused a partial system fault on three workstations simultaneously (hardware issue triggered by a software conflict), the clinic had three doctors unable to access patient records.
Under the Platinum AMC loaner agreement, three Windows loaners — pre-imaged with the clinic's base configuration, including VPN and EHR client — were dispatched from our Secunderabad store within 90 minutes of the support ticket. The loaner machines were enrolled in the clinic's domain by their IT coordinator within 30 minutes of arrival. All three doctors resumed patient-record access within 2 hours of the original fault report.
Tell us your fleet size — we'll design a loaner programme that keeps every seat productive, every day.