A hospital's EMR workstation, a hotel's PMS terminal, and a logistics hub's dispatch laptop each have different failure consequences, different data sensitivities, and different acceptable service windows. We don't apply a one-size-fits-all AMC. Every industry gets a service model shaped around its operational realities.
An overheating laptop at a startup means a developer loses an afternoon. The same fault on an EMR workstation in a hospital means a nurse's station goes manual. On a fleet-tracking PC in a logistics hub, it means route visibility disappears. On a POS terminal during a Diwali sale, it means a billing queue that never clears.
Device support that doesn't account for these differences will always be a source of friction. Our industry-specific engagement model means we understand what's critical before we walk in, and we build our service protocols — scheduling windows, loaner coverage, data-access rules — around your operational context.
Service windows built around your shift, event, or peak calendar — not generic business hours.
Hardware-only protocols on sensitive systems. Engineers never access your business data during service.
Pre-configured standby devices for critical systems so your operations never pause for a repair.
Monthly reports by site, outlet, department, or floor — structured for your operations reviews.
Each industry page covers the specific pain points, our service model for that context, and the devices we maintain. Click to explore.
Developer workstation uptime, SLA-tied response, loaner pools for critical engineering roles, and bulk seat-level AMC.
Learn moreEMR workstations, nurse-station devices, clinical department endpoints — infection-control-aware protocols.
Learn morePMS terminals, F&B POS, banquet AV, conference laptops — event-calendar-aware scheduling.
Learn moreMulti-outlet POS uptime, festival-season scaling, weekend availability, and mall outlet pickup coordination.
Learn moreR&D workstations, batch-record system support, GMP-aware practices, audit-ready service logs.
Learn moreMulti-hub dispatch laptops, warehouse workstations, courier rugged laptops, fleet-tracking PCs.
Learn moreShift-rotation-aware scheduling, ERP and SCADA workstation support, loaner devices for production floor.
Learn moreSeat-level device support, multi-shift scheduling, and agent workstation uptime for BPO and KPO operations.
Learn moreBranch workstations, teller system peripherals, back-office endpoint continuity with data non-access protocols.
Learn moreProcurement-compliant AMC, departmental asset tracking, GFR-aware service documentation.
Learn moreResearch workstations, faculty laptops, multi-department AMC, academic-calendar-aware scheduling.
Learn moreComputer lab AMC, teacher laptop support, academic-calendar-aware service windows, summer maintenance.
Learn moreMost B2B device support requirements are within our scope. Tell us your industry, fleet size, and operational context — we'll build a service model that fits. WhatsApp or call us to start the conversation.
All tiers include the same service quality. Higher tiers add account management, loaner coverage, and multi-site coordination.
Since 2007, we've maintained devices for businesses across every major industry cluster in Hyderabad — HITEC City, Banjara Hills, Secunderabad, Gachibowli, Uppal. We know the geography, the access logistics, and the operational rhythms of this city.
We've done more than 1 Lakh repairs across every major laptop and workstation brand. That volume means we carry screens, batteries, keyboards, motherboards, and power systems for the most common enterprise device models — no waiting for parts that need to be ordered in.
If we can't fix a device, you don't pay for the repair attempt. This applies to enterprise AMC customers and walk-in repairs equally. It's been our policy since 2007 because it aligns our incentive with your outcome — we only get paid when your device is working.
Our doorstep and on-site service covers 50+ zones — from the HITEC City corridor to Uppal, from Kompally to Banjara Hills. Enterprise customers with sites across the city get the same SLA everywhere, not just near our store.
Every AMC proposal specifies exactly what's covered — device types, response times, loaner availability, exclusions. There are no surprise charges during the contract. Parts replaced are documented in the service report at actual cost. No billing ambiguity.
Gold and Platinum customers get a dedicated account contact who knows your device fleet, your sites, and your IT team. No explaining context each time. No call-centre routing. One person who can answer "what's the status of the laptop from Site 3?" without needing to look it up.
We serve 12+ industries: IT companies, hospitals, hotels and hospitality, retail chains, pharmaceutical companies, logistics and supply chain, manufacturing, BPO and KPO, banking and finance, government and public sector, universities, schools and colleges, and startups. If your industry isn't listed, WhatsApp or call us — most B2B device support requirements are within our scope.
An Annual Maintenance Contract (AMC) is a year-long service agreement under which we maintain all your business laptops, workstations, and related devices. The AMC includes scheduled preventive maintenance visits, priority response for breakdowns, a loaner device pool (Gold/Platinum tiers), monthly service reports, and a dedicated account manager. AMC pricing is based on device count and tier — Silver (20–49 devices), Gold (50–149 devices), Platinum (150+ devices).
Our AMC requires a minimum of 20 devices. Businesses with 10–19 devices can use our Service Care Pack — a per-device plan with the same service quality. Businesses with 150+ devices across multiple sites qualify for our Platinum tier with a dedicated account manager and multi-site coordination.
Yes. Each industry has specific device sensitivities — EMR systems in hospitals, PMS terminals in hotels, POS in retail, regulated workstations in pharma, fleet-tracking PCs in logistics. Our service protocols are built around these contexts: hardware-only protocols on sensitive systems, data non-access commitments, scheduling around operational peaks, and loaner coverage for mission-critical devices. Visit the relevant industry page for the full protocol description.
Yes. We manage multi-site enterprise accounts across Hyderabad — one contract, one account manager, one monthly report for all your sites. Each site gets its own asset register and on-site contact. Service coordination goes through your central IT manager. Engineers are dispatched directly to the relevant site. Available for Gold and Platinum AMC tiers.
Tell us your industry, device count, and number of sites. We'll respond with a tailored proposal within one business day.