Your IT team raises a request. We're at your office door within 60–90 minutes. Every device is scanned, photographed, and tracked at every step — until it's back in your employee's hands.
No guesswork, no undocumented handoffs. Each device moves through a defined process with status updates at every checkpoint.
Your IT contact raises a pickup request via WhatsApp with the device model, location, and reported fault. Our logistics team confirms availability and assigns an engineer.
0 minEngineer is dispatched with tracking confirmation sent to your contact. For priority AMC clients, ETA is 60 minutes. Standard on-demand pickup arrives within 90 minutes.
5–15 minOn arrival, the engineer inspects the device, photographs it from four angles, records the serial number, physical condition, and the name of the handover person. A job receipt is sent immediately via WhatsApp or email.
60–90 minDevice is placed in a padded protective bag, sealed, and transported to our service centre in Secunderabad. No stops, no device sharing. Each device travels independently.
After pickupDevice is logged at intake with a timestamped job record. Diagnostics are run and a fault report with estimated completion time is sent to your IT contact within 2 hours of receipt.
Same dayWork begins. Your contact receives an update when repair starts and another when it is complete. For complex repairs requiring parts, a timeline update is sent within 4 hours of diagnosis.
Real-timeEvery repaired device undergoes a quality check before being cleared for return. Screen test, keyboard matrix, battery function, connectivity, hinge, ports. Return is only dispatched after QA passes.
Before returnDevice is returned to your office. The receiving person inspects the device and signs off on the job. The signed return confirmation closes the chain-of-custody record. Invoice follows by end of day.
Same or next dayWhether your offices are in HITEC City, Banjara Hills, or Kompally, we cover it. Single-vendor logistics across all your Hyderabad locations — no zone-by-zone vendor management.
For organisations with offices outside Hyderabad, we handle remote collections via our courier partner network with the same documentation standards applied at every step.
Different device situations call for different logistics cadences. We offer three — pick the one that fits your operational model.
Regular pickup windows agreed in advance — weekly, fortnightly, or monthly. Ideal for organisations with predictable device maintenance cycles or AMC fleets running preventive maintenance rounds.
Request pickup when a device needs attention — no fixed schedule, no advance planning required. Best for organisations with unpredictable fault patterns or smaller fleets where issues arise sporadically.
Mission-critical device failure with no acceptable downtime window. Available to AMC Gold and Platinum clients with a designated account manager — response is coordinated directly and prioritised above standard queue.
AMC clients with large device fleets don't need to schedule individual pickups. We collect 20–500 devices in a single coordinated visit, log every device individually, and return them in batches as they complete the service cycle.
Multi-location pickup is available for organisations with offices across Hyderabad. We design a pickup route, assign a dedicated logistics coordinator, and handle the entire collection in a single day.
For bulk pickups of 20+ devices, please share the device count and your office locations via WhatsApp at least 24 hours in advance. We'll confirm the pickup schedule and assign a coordinator.
A Hyderabad hospital operating across four wards needed to service 60+ doctor and nursing station laptops without disrupting patient operations. We designed a ward-by-ward pickup schedule — one ward per day, over four days — ensuring each ward maintained at least 70% device availability throughout the service cycle.
All devices were collected before ward rounds, diagnosed and repaired at our facility, and returned by 6 PM the same day for devices with same-day repair faults, or the following morning for parts-dependent jobs.
An IT services company with 300 employee laptops across three Hyderabad offices needed a monthly maintenance cadence — cleaning, thermal paste refresh, battery health check, storage health scan — without pulling devices from employees for more than a few hours.
We designed a rolling pickup schedule: 30 devices per week collected Monday morning, preventive maintenance completed same day, returned by end of day. All three offices completed in a five-week cycle with zero week-long device absences.
For on-demand requests placed before 3:00 PM on business days, our target ETA is 60–90 minutes from confirmation. Requests placed after 3 PM are scheduled for the next business morning. Emergency same-day pickups outside this window are available for AMC Gold and Platinum clients.
Our engineer photographs the device, records the serial number, physical condition, and the name of the handover person. A job receipt is generated immediately — sent via WhatsApp or email — that serves as your custody transfer document. This is updated at every subsequent checkpoint.
Yes. For AMC clients with multiple Hyderabad offices, we run coordinated batch pickup routes. A single engineer or a coordinated team collects from multiple locations in one day. Share the pickup schedule 24 hours in advance and we'll assign a logistics coordinator.
Status updates are sent at each checkpoint: collection confirmed, device received, diagnosis complete with fault report, repair in progress, repair complete, and out for return. Updates go via WhatsApp to your designated IT contact. AMC account managers provide a live summary on request.
We cover 50+ zones including Banjara Hills, Jubilee Hills, HITEC City, Madhapur, Gachibowli, Kondapur, Kukatpally, Begumpet, Somajiguda, Miyapur, Kompally, Uppal, Dilsukhnagar, Secunderabad, and many more. WhatsApp us with your office PIN code to confirm coverage.
Yes. We collect 20–500 devices in a single coordinated visit. Each device is individually logged with a photo and serial number. Return delivery is batched as devices complete the repair cycle. Share device count and office locations at least 24 hours in advance.
Yes. Pickup and delivery is included in all three AMC tiers — Silver, Gold, and Platinum — for devices covered under the AMC agreement. For ad-hoc work outside the AMC scope, a logistics charge may apply depending on distance and order volume.
Devices are transported in padded protective bags. Each device is photographed at pickup and again at delivery. If transport damage occurs, it's documented as an incident, escalated to your account manager within 2 hours, and a written incident report is provided within 24 hours.
Tell us your office locations, device count, and preferred cadence — we'll confirm coverage and send a logistics plan with your enterprise proposal within 48 hours.