Surface Won’t Run On Battery
You may have a problem with your battery or with Windows recognizing your battery if you experience the following issues:
- Surface and Windows start but you’re having trouble charging your Surface.
- You receive a low-battery error.
- Surface turns off when you unplug it.
Check The Connections
First, check for things that might prevent your Surface or Windows from starting or the battery from charging. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply. Here’re some tips:
- If your battery is completely drained, a Surface Dock may not be able to fully charge your device. Instead, use the power supply that shipped with the device. After your device has charged with the power supply for five minutes, again use the Surface Dock to continue charging.
- If you see any damage to the charging port, power connector, or power cord, contact us.
We strongly recommend that you use only the genuine Microsoft or Microsoft-licensed power supply that came with your Surface or was purchased separately to charge the battery. You can purchase Microsoft-licensed power supplies from the Microsoft Store. Make sure that the connections are secure and that nothing is plugged in to the USB charging port on the power supply.