Surface Power Supply Doesn’t Work
If the LED light on your Surface charger is blinking, flashing, off, or on (but your Surface still isn’t charging), here’s what to do:
Check Cables And Reset Your Power Supply Unit:
Disconnect the charger from your Surface, unplug the power cable from the electrical outlet in the wall, and then disconnect any USB accessories. Wait 10 seconds. After that, clean everything with a soft cloth, and check for any damage. (Be sure to replace damaged cables.) Plug the charger back into the electrical outlet and your Surface.
Note: After you unplug the charger from your Surface and the wall, make sure to wait 10 seconds. This step resets the charger.
Plug It In The Other Way:
Flip the charger 180 degrees, and check to see if the LED light comes on and if your Surface starts charging again.
Try A Different Power Source:
Plug the charger into another outlet, surge protector, or power strip.
Still Having Issues?
To replace your power supply, go to Device Service and Repair to start a replacement order.
If you’re interested in purchasing a replacement, or upgrading your power supply, see Microsoft Surface power supplies at the Microsoft Store.
Surface power supplies are designed to work with Surface. We strongly recommend only using a genuine Microsoft or Microsoft-licensed power supply, one that either came with your Surface or was purchased separately, to charge the battery.