Contact HP to schedule a repair with a certified HP service center. The HP agent will determine if the HP notebook PC needs to the repaired at a service center. If a repair is needed, they will schedule a pick-up of the notebook PC. The repair generally takes 5-10 business days including shipping.
Preparing the notebook PC for service repair
By sending your HP notebook PC to HP to be repaired, you agree to the following conditions: It is your responsibility to backup your data. This includes hard drives, ROM chips, flash cards, etc. HP Engineers have requested that if possible both diagnostics and the recovery be run before sending the notebook PC in to service for any reason. During the repair process “your hard drive will be re-imaged if it fails Quality Assurance testing”, and in this event you will not have the opportunity to retrieve your data once the repair is complete. All BIOS passwords should be removed before shipment. In cases where HP receives units with passwords, they will be cleared, but this will delay the repair of the unit.